CANCELLATIONS:
Should there be any cancellation of a booking, even if replaced with another booking, Tenant shall pay the following penalties: In the case of a cancellation above 21 days prior to the arrival, no penalty will be paid and Tenant will be returned the entire sum except for bank expenses (ex. bank transfer, credit cards etc.) and 25 € for secretarial expenses. In the case of a cancellation between 20 and 14 days prior to the arrival Romeloft will retain 30% of the deposit as a penalty. In the case of a cancellation between 13 and 7 days prior to the arrival Tenant shall pay 50% of the rent as penalty. In the case of a cancellation under 6 days of arrival Tenant shall pay the entire rent as penalty. Romeloft.com doesn’t apply any fees concerning check-in & check-out; except fees of arrivals between 22:30 pm to 7:30 am (25,00 €).
CLEANLINESS/DAMAGES:
Tenant will be shown the flat and the functioning of the outfittings. He/She will be given all necessary information to assure him/her a smooth stay. Once Tenant is given the keys, he/she becomes the caretaker of the flat and it’s outfittings. If the flat and its outfittings are damaged or destroyed, Tenant shall immediately communicate with Romeloft staff. As a result Tenant’s payment of security/damage deposit will not be returned. Tenant is expected to respect the surrounding neighborhood and to comply with the number of accompaning claimed persons occupying the flat. A 200,00 Euro deposit is required upon check-in; this will be used to cover any extra expenses that might occur during the Tenant’s stay, for example lost of keys (30,00 Euro). At Check-out security deposit will be returned, provided that no damage has occured to the flat or it’s outfittings. Final cleaning: the apartment must be left in order: the pottery must be cleaned, the garbage must be thrown outside the apartment. Those that won’t leave the apartment in order will be charged with a 30 euro fee for smaller apartments and 50 euro for the larger ones.
LIABILITY:
The entire property displayed in the catalogue Romeloft and on the website http://www.romeloft.com/ have been checked and photographed by Romeloft’ staff. The description of the property corresponds to the time of Romeloft agents visit. If Tenant should notice any irregularity from the description of the property or should there be any problem he/she shall immediately contact Romeloft (customer service; 39-392/4461841 business hours; Monday-Friday, 9:00am-1:00pm; 3:00pm-7:00pm) claiming in writting all complaints within 24hrs via fax (39-06.68136174) or via e-mail (info@romeloft.com). Romeloft will do their best to sort out the problem and to ensure Tenant a comfortable stay. Romeloft is a real estate agency and does not own any of the flats in the catalogue Romeloft, or on the website http://www.romeloft.com/, therefore Romeloft cannot be held liable towards contracting parties. Consequently Tenants have no right to ask for any reimbusement from Romeloft. The property selected by Romeloft are composed of private apartments usable as holiday flats. Said property cannot be classified in any international category such as hotels, hostels, or resorts. Furthermore properties are furnished according to Landlord’s tastes who wants to offer Tenant typical roman hospitality. If you have any questions or problems please feel free to contact us.
(mail to:info@romeloft.com).
