CHECK-IN & CHECK-OUT TIMES:
Check-in time is at 13:00 pm and on. There are no exceptions. Check-out time is at 10:30 am. Romeloft.com doesn’t apply any fee upon check-in and check-out, except fees for arrivals between 21:00 pm to 23.30 pm (25,00 €) and between 23.30 pm to 8:00 am (50,00 € and must be communicated at least 2 days prior the arrival). Check-in on Sundays and on Bank Holidays costs 25,00 Euro.
CANCELLATIONS:
Should there be any cancellation of a booking, even if replaced with another booking, Tenant shall pay the following penalties: In the case of a cancellation above 21 days prior to the arrival, no penalty will be paid and Tenant will be returned the entire sum except for bank expenses (ex. bank transfer, credit cards etc.) and 50 € for secretarial expenses. In the case of a cancellation between 20 and 14 days prior to the arrival Romeloft will retain 30% of the rent as a penalty. In the case of a cancellation between 13 and 7 days prior to the arrival Tenant shall pay 50% of the rent as penalty. In the case of a cancellation under 6 days of arrival Tenant shall pay the entire rent as penalty. Romeloft.com doesn’t apply any fees concerning check-in & check-out; except fees of late arrivals between 21:00 pm to 23.15 pm (25,00 €) and between 23.30 pm to 8:00 am (50,00 €). Check-in on Sundays and on Bank Holidays costs 25,00 €.
CLEANLINESS/DAMAGES:
Tenant will be shown the flat and the functioning of the outfittings. He/She will be given all necessary information to assure him/her a smooth stay. Once Tenant is given the keys, he/she becomes the caretaker of the flat and it’s outfittings. If the flat and its outfittings are damaged or destroyed, Tenant shall immediately communicate with Romeloft staff. As a result Tenant’s payment of security/damage deposit will not be returned. Tenant is expected to respect the surrounding neighborhood and to comply with the number of accompaning claimed persons occupying the flat. A 200,00 Euro deposit is required upon check-in; this will be used to cover any extra expenses that might occur during the Tenant’s stay, for example loss of keys (50,00 Euro). At Check-out security deposit will be returned, provided that no damage has occured to the flat or it’s outfittings. Otherwise, we can take a picture of your credit card (front+back). Final cleaning: the apartment must be left in order: the pottery must be cleaned, the garbage must be thrown outside the apartment. Romeloft.com applies three different rates upon final cleanings depending on the size of the apartment: 25,00 € for small apartments (2/3 people), 50,00 € for medium apartments (4/5 people) and 75,00 € for the largest one (6 people and on).
LIABILITY:
The entire property displayed in the catalogue Romeloft.com and on the website http://www.romeloft.com/ can be rented out for a minimum stay of three (3) nights. All properties have been checked and photographed by Romeloft.com’ staff. The description of the property corresponds to the time of Romeloft.com agents visit. If Tenant should notice any irregularity from the description of the property or should there be any problem he/she shall immediately contact Romeloft (Customer service; +39-331/5624167;business hours; Monday-Friday, 9:00am-1:00pm; 2:00pm-7:00pm) claiming in writting all complaints within 24hrs via e-mail (info@romeloft.com). Romeloft will do their best to sort out the problem and to ensure Tenant a comfortable stay. Romeloft is a real estate agency and does not own any of the flats in the catalogue Romeloft, or on the website http://www.romeloft.com/, therefore Romeloft cannot be held liable towards contracting parties. Consequently Tenants have no right to ask for any reimbursement from Romeloft.com. The property selected by Romeloft.com are composed of private apartments usable as holiday flats. Said property cannot be classified in any international category such as hotels, hostels, or resorts. Furthermore properties are furnished according to Landlord’s tastes who wants to offer Tenant typical roman hospitality.
In case of severe problems, urgent reparations in the apartment, damages, or unpredictable events, we reserve the right to modify your booking, giving you a comparable apartment or upgrading your booked apartment at no additional cost. In case of complaints, please advise urgently. Complaints notified after having vacated the apartment can not be taken into consideration.
FORGOTTEN OBJECTS/ KEYS LOST?
In case of loss or damage of the apartment keys, a 50 € fee is due.
In case you forget any kind of object at the apartment, we can send it back to you; a 25 € fee + shipping costs is due for the service.
If you have any questions or problems please feel free to contact us.
OVERNIGHT ACCOMMODATION TAX IN ROME
A 2 € fee will be be applied, from the 1st January 2011 (in compliance with Law No. 122 of 2010), to anyone staying in an overnight accommodation inside Rome’s boundaries. Children under the age of 10 years are exempt from payment. For further information please visit the following website.
The fee is 2 euros per person per night, with a maximum of ten days for each guest, and it has to be paid directly to our representative upon the check-in.
ACCEPTANCE OF OUR TERMS AND CONDITIONS:
Our Terms and Conditions stated above are intended as automatically accepted by the Tenant with the confirmation of the reservation of our service.
